Business skills
Aside from interdisciplinary skills, leaders and employees also require specific settings and roles. For example, sales employees deal intensively with topics related to selling and negotiating – from building relationships to leading difficult negotiations. Moderation, presentation and project management skills, on the other hand, play an indispensable role in working world of most employees – not to mention agility and innovation.
Categories
Languages
microlearningDealing with Challenging Training Participants
Some participants in a training session require more of your attention. Here's how to deal with five challenging types.
microlearningGuiding Participants Through the Five Phases of a Training
The group dynamics of a training typically go through five phases. As a trainer, you can guide participants through each of these phases.
microlearningUse Daily Stand-Up Meetings for Task Visibility
Stand-up meetings are a common tool used in agile work to monitor the team's tasks and progress.
microlearningImprove and Deepen Customer Relationships
The three basic rules in customer service are: spark emotions, communicate regularly and surprise customers with personalized attention.
microlearningEngage Participants in Online Meetings
The course describes three key elements to effectively engage participants in online meetings.
microlearningCustomer Focus Works—First Steps
A good product is no longer enough to inspire your customers. It's also about making every touchpoint with your customers completely relevant to their needs. We'll show you how you can succeed.
microlearningCollaborate Effectively in the Scrum Team
Scrum teams consist of a product owner, a development team and a scrum master. Agile teams are successful with the help of this clear distribution of tasks.
microlearningEffectively Manage Everyday Work with Agile Tools
Agile tools can significantly facilitate and structure everyday work. With helpful companions like the product backlog, the sprint backlog and the increment, you can navigate confidently through any agile project.
microlearningDare and Master the VUCA World
VUCA stands for Volatility, Uncertainty, Complexity and Ambiguity. This means that stable states are no longer the norm in our world today. The world is becoming increasingly ambiguous. In this micro, we show you how to master the VUCA world.
microlearningConducting Online Meetings Successfully
This course covers the key points for preparing, conducting, and following up on online meetings so you can make them interactive and effective.
microlearningWork Innovatively and Effectively with Scrum
Scrum board, sprint, retrospective, review, product backlog... With this micro you will become an expert in scrum.
microlearningHelp! I Don't Come-Off as Personable
In this micro, it's all about coming across as personable and authentic to customers. Personability is based on appreciation and is a major competitive advantage in consulting and sales.
microlearningArguing Benefits with the Five Step Technique
With the 5-step technique, you can specifically address the needs of your customers and inspire them with your product.
microlearningPlan Ahead and You’ll Present More Relaxed
Here's how to plan the framework of your presentation to avoid stress and embarrassment.
microlearningPresent Better with the Four ‘Presentation Zen’ Tips
Here you will learn how to use the four “Presentation Zen” tips to help your audience stay attentive during presentations and follow the content.
microlearningThe Harvard Concept
With the four principles of the Harvard concept, you will achieve win-win solutions in negotiations and conflicts.
microlearningContinuous Improvement with the PDCA Cycle
You can achieve a continuous improvement process with the PDCA cycle. Learn how you and your team can unleash new potential with Plan-Do-Check-Act!
microlearningFinding Root Causes with the Ishikawa Diagram
Description In order to learn from mistakes and use them for our further development, we first have to find and analyze them. Here you will learn how to determine the root cause with the Ishikawa diagram.
microlearningSeven Types of Waste
Want to save time and money in your production and administrative processes? Here we show you how to use TIMWOOD to search for possible resource hogs.
microlearningUse Line Balancing to Streamline the Value Stream
Line balancing literally balances your production line.
Here you will learn how to use it to align the times of all workstations in the process with the customer cycle to be achieved.
microlearningVisualize Processes with Kanban
Make processes and responsibilities transparent with Kanban. Learn how to use it to visualize your team's workflow.
microlearningCountering Objections with the Acknowledgment Method
The Acknowledgment Method helps to professionally refute objections from customers in sales talks and convince them of a product or service.
microlearningResponding Adequately to a "No" From Customers: "No" is Not Just "No"
If customers say no, this does not automatically mean that they do not want to buy. Using these tips, you can respond in a constructive, appreciative way while still getting them excited about a purchase.
microlearningActing innovatively and customer-oriented with Design Thinking
The Design Thinking process helps create innovative products that are attractive to customers. By following these six steps, you can truly understand your customers' problems and develop a sustainable, effective solution.
microlearningProtect Personal Data
Often we hardly know which components of our data are collected or how they are used. With these tips, you can get an overview of the data protection and privacy settings on your digital devices.
microlearningBig Data—A Short Review
Big Data and Artificial Intelligence have become indispensable in the modern world. With this review, you will be able to recall the most important concepts around Big Data.
microlearningTeam Culture Workshop
Common rules and values create a good basis for harmonious and effective teamwork. To develop them, a team culture workshop is suitable.
microlearningThe 9 Agile Values
This micro focuses on the nine agile values and their meaning. This makes it easier to get started with agile thinking and working.
