I Don't Know What My Customers Really Want

microlearning
Ich weiß nicht, was meine Kund:innen wirklich wollen
flag of deflag of enflag of es
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Selling

clock

Total time 2 minutes

learning format

microlearning

To advise your customers according to their needs, it helps to ask open questions and learn more about them.

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearning is a compact e-learning course that takes only a few minutes to complete. The short learning unit is ideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). A microlearning can be combined with appropriate macrolearnings or used as a stand-alone learning product.

Classification
Challenge

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challenges by advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Target group

  • Employees with or without management roles

Learning objectives

  • Finding out what really motivates your customer

Competencies

Working in a customer-oriented manner

Authoring tool

Rise

These microlearnings may also interest you
Ich möchte meine Kundenbeziehung vertiefen, ohne zu nerven
microlearningI Want To Deepen My Customer Relationships Without Being Annoying
Meine Kund:innen lassen sich auch von guten Argumenten nicht überzeugen
microlearningEven Good Arguments Don't Convince My Customers
Meine Mitarbeiter:innen betreiben kein Cross-Selling
microlearningMy employees do not cross-sell
New e-trainings at PINKTUM
Ideen verwirklichen: Wie Sie Absichten in Taten umsetzen
macrolearningBringing Ideas to Life: Turning Intentions into Action
Im Unternehmenssinne denken: Verantwortung übernehmen, Entscheidungen treffen
macrolearningAdopt a Company-First Mindset: Own Your Actions and Make Decisions
Onboarding: Strategien für gelungenes Einarbeiten
macrolearningSeamless Onboarding: Proven Tactics for a Successful Start