We all have many goals and intentions. The question is, how can we move into action—and, more importantly, how do we stay committed until our goals are achieved?  This e⁠-⁠training aims to provide assistance with action control and motivation. Based on various psychological models, it explains how to set realistic, motivating goals, what to consider when planning action steps, how to maintain discipline during execution, and how to constructively analyze the results to achieve future goals even more effectively.

Ideen verwirklichen: Wie Sie Absichten in Taten umsetzen

Bringing Ideas to Life: Turning Intentions into Action

Thinking and acting in the best interest of the company isn’t just important for the C⁠-⁠suite. Everyone benefits when their values and goals align with those of the organization. This e⁠-⁠training course explains how to do that, and how to take responsibility and make decisions. It offers tools for self-reflection on roles and expectations, discusses the process of responsible decision-making, and explores how the right mindset can help you learn from mistakes to grow both personally and professionally.

Im Unternehmenssinne denken: Verantwortung übernehmen, Entscheidungen treffen

Adopt a Company-First Mindset: Own Your Actions and Make Decisions

Good employees are hard to find—and even harder to retain. A structured onboarding process communicates to new employees from the very beginning that they are welcomed and valued. It helps them quickly familiarize themselves with their tasks, processes, and the company. This has a long-term impact on their motivation and commitment to their organization. This training guides you in shaping the three phases of onboarding, from the moment the contract is signed to the end of the probationary period. It focuses on clearly outlining expectations, responsibilities, and processes. Key areas include advancing professional expertise, fostering team connections, and communicating the company culture at multiple levels.

Onboarding: Strategien für gelungenes Einarbeiten

Seamless Onboarding: Proven Tactics for a Successful Start

Does your insurance company not only work together on site, but also virtually? Then you should familiarize yourself with the rules of virtual communication and teamwork. This e⁠-⁠training course answers the following questions: How can you communicate effectively using digital media? What team rules are needed to strengthen collaboration in virtual teams? What measures are useful to avoid misunderstandings? And how can virtual meetings be conducted successfully? 

Kommunikation in virtuellen Versicherungsteams – Gemeinsam kundenzentriert handeln

communication-in-virtual-insurance-teams-acting-together-in-a-customercentric-way

leading-virtual-hybrid-teams

Leading virtual / hybrid teams

Communication in virtual insurance teams - acting together in a customer-centric way

A high turnover in the insurance company can affect customer service, as insurance customers are constantly being served by different contact persons and important processes may not run smoothly. It is therefore important to actively reduce turnover. In this e⁠-⁠training, managers learn about the types of and reasons for staff turnover. They learn how to prevent the departure of high-performing employees. Measures for recruiting and onboarding, for a good working atmosphere, for attractive benefits and motivators, for personnel development and for a meaningful mission of the company are suggested. There are also tips for professional exit interviews.

Fluktuation aktiv senken – Zufriedene Teams für die kundenorientierte Versicherungsberatung 

actively-reduce-fluctuation-satisfied-teams-for-customeroriented-insurance-consulting

basics-of-leadership

Basics of leadership

Actively reduce fluctuation - Satisfied teams for customer-oriented insurance consulting

The e⁠-⁠training presents five important factors for successful teamwork in the insurance industry. These include: Team goals, a clear distribution of tasks, team rules, constructive communication and trust and cohesion. Each of these five factors is explained in detail in order to optimally prepare teams in the insurance industry for common challenges. 

Kundenzentrierte Teamarbeit in der Versicherungsbranche entwickeln 

developing-customercentered-teamwork-in-the-insurance-industry

leading-teams

Leading teams

Developing customer-centered teamwork in the insurance industry 

A positive error culture plays a key role in ensuring that the members of your insurance team learn from mistakes and are therefore able to continuously develop customer advice and support. In this e⁠-⁠training course, managers therefore learn how they can establish and promote a customer-oriented error culture in insurance companies.

Fehlerkultur in Versicherungsunternehmen – Konstruktiv und kundenorientiert mit Fehlern umgehen 

error-culture-in-insurance-companies-dealing-with-errors-in-a-constructive-and-customerorientated-way

Error culture in insurance companies - dealing with errors in a constructive and customer-orientated way

Sales professionals and aspiring sales employees can find suitable strategies for different sales requirements in the Sales & Services clusters. The contained learning paths train diverse competencies with which you can proactively and sustainably support your customers.

Acquiring and Retaining Customers

Sales & Service

Agility is one of the most important skills in the modern working world. The Agile Essentials topic cluster helps you to act agilely according to different requirements and consolidates valuable methods to develop a future-oriented mindset and apply it situationally.

Shaping the Future

Agile Essentials

The intricacies of communication are a daily challenge. The Communication & Collaboration topic cluster helps you to strengthen your personal communication skills. The learning paths deepen methods to promote team communication and to address different types of conflicts with solution-oriented strategies.

Moving forward as a team

Communication & Collaboration

From classic to digital skills, this topic cluster covers relevant competencies for a convincing appearance in the workplace. The learning paths awaken your talents to lead presentations and meetings, manage projects across on- or offline channels, and refine a deep understanding of complex digital issues.

Managing everyday work confidently and convincingly

Business Essentials

Leaders will find basic solution strategies for characteristic challenges in leadership positions in the Leadership Essentials topic cluster. The learning paths decode complex leadership topics with practical recommendations for action and support you in shaping your responsible role.

Leading and Developing Employees

Leadership Essentials

New Work, hybrid work, diversity and inclusion. The modern world of work continues to evolve rapidly through a variety of topics. The demands placed on managers are changing at the same pace. The learning paths from the New Leadership topic cluster show how to convince with attitude, help on the way to a future-oriented leadership mindset, and motivate towards a forward-thinking leadership position.

Expanding leadership competencies for the new world of work

New Leadership

Everyday training for your own soft skills. The learning paths in the Grow & Flow topic cluster support you in using needs-oriented work methods to structure your daily routine efficiently. The e-trainings promote self-competencies and encourage optimizing the personal performance curve and reduce stress levels.

Developing self-competencies for the new world of work

Grow & Flow

Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings. 

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challenges by advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Know-how Microlearnings provide expertise on a specific topic in minutes. Focusing on your knowhow therefore provides solutions to your everyday issues. It’s a very efficient way to refresh one’s knowledge.

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearning is a compact e-learning course that takes only a few minutes to complete. The short learning unit is ideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). A microlearning can be combined with appropriate macrolearnings or used as a stand-alone learning product.

Communication in virtual insurance teams - acting together in a customer-centric way

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Communication in virtual insurance teams - acting together in a customer-centric way

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