"The Customer Is King"—a nice principle, but not always easy to follow.  Some customers make life challenging for employees with behaviors like making excessive demands, being petty or impatient, or crossing boundaries.  This e⁠-⁠training course provides strategies for handling difficult customer interactions in ways that foster positive relationships and maintain a constructive business dynamic.  It focuses on developing a service-oriented mindset, explains techniques for de-escalation, and offers guidance on steering difficult conversations back on track. Participants will also learn how to set boundaries and respond effectively to boundary violations.

Schwierige Kund:innen: Herausfordernde Situationen souverän meistern

Tough Customers: Navigating Challenging Situations with Confidence 

The current global situation is worrying: In the face of the omnipresent climate crisis, financial crises, social and political unrest, technology and information overload, we need to find our bearings and take action. How can this be achieved? This training provides strategies for successfully dealing with ambiguity and uncertainty. It highlights the aspects of mental agility, self-awareness, emotional awareness and situational awareness. Mental agility makes it possible to accept uncertainty and react flexibly to new situations. Self-knowledge opens up the space to reflect on one's own values and convictions in order to better understand one's own reactions. Control over strong emotions prevents impulsive actions. This allows situations to be realistically analyzed and appropriate decisions to be made.

Handlungsfähig bleiben:  Unsicherheit und Ambivalenz souverän meistern

Staying in Control : Managing Uncertainty and Ambivalence with Confidence 

We all have many goals and intentions. The question is, how can we move into action—and, more importantly, how do we stay committed until our goals are achieved?  This e⁠-⁠training aims to provide assistance with action control and motivation. Based on various psychological models, it explains how to set realistic, motivating goals, what to consider when planning action steps, how to maintain discipline during execution, and how to constructively analyze the results to achieve future goals even more effectively.

Ideen verwirklichen: Wie Sie Absichten in Taten umsetzen

Bringing Ideas to Life: Turning Intentions into Action

This e⁠-⁠training explains what unconscious bias is and what consequences it can have. Participants learn how prejudices and stereotypes are formed and what different forms of cognitive distortions exist. Finally, they are given practical advice on how to actively reduce prejudice.

Unconscious Bias und Vorurteile abbauen – Versicherungskundinnen und -kunden wertschätzend begegnen

reducing-unconscious-bias-and-prejudices-treating-customers-with-appreciation

selfdevelopment

Self-development

Reducing Unconscious Bias and Prejudices - Treating Customers with Appreciation

In this e⁠-⁠training course, participants learn a systematic approach to problem solving in insurance companies. We will guide you through the various phases of problem definition in order to identify the core of the problem, develop targeted solution strategies with analyses and decision-making aids, and implement these consistently. Practical methods and tips will help you to effectively master problems in your daily work and in contact with your insurance customers.

Problemlösung im Versicherungsunternehmen – Von der Analyse bis zur kundenorientierten Umsetzung 

problem-solving-in-the-insurance-company-from-analysis-to-customeroriented-implementation

Problem solving in the insurance company - from analysis to customer-oriented implementation

The e⁠-⁠training teaches employees in the insurance industry how to think and act in the interests of their company. It starts with identification with the company and shows how important it is to understand the company's objectives. Participants learn how to think strategically, take responsibility and make well-founded decisions that are in line with the company's objectives. Finally, they learn how to deal with wrong decisions in order to learn from mistakes and continuously improve. The aim is to promote employees' sense of responsibility and decision-making skills. 

Unternehmerisch denken, kundenzentriert handeln: Entscheidungen treffen im Versicherungsunternehmen

think-entrepreneurial-act-customercentered-making-decisions-in-the-insurance-company

Think entrepreneurial, act customer-centered: Making decisions in the insurance company

This e⁠-⁠training focusses on ideas and how intentions are transformed into actions. To this end, participants first learn the difference between motivation and volition and their importance for achieving goals. The second chapter deals with setting goals and visualising them. In the third chapter, concrete resolutions are set for the insurance company and customers. This is followed by tips for implementation in the fourth chapter and a final chapter in which learners learn how to assess and evaluate their goal achievement and how to stick with it in the long term.

Ideen im Versicherungsunternehmen kundenorientiert umsetzen – wie aus Absichten Taten werden  

implementing-ideas-in-insurance-companies-in-a-customeroriented-way-how-intentions-become-actions

Implementing ideas in insurance companies in a customer-oriented way - how intentions become actions

Sales professionals and aspiring sales employees can find suitable strategies for different sales requirements in the Sales & Services clusters. The contained learning paths train diverse competencies with which you can proactively and sustainably support your customers.

Acquiring and Retaining Customers

Sales & Service

Agility is one of the most important skills in the modern working world. The Agile Essentials topic cluster helps you to act agilely according to different requirements and consolidates valuable methods to develop a future-oriented mindset and apply it situationally.

Shaping the Future

Agile Essentials

The intricacies of communication are a daily challenge. The Communication & Collaboration topic cluster helps you to strengthen your personal communication skills. The learning paths deepen methods to promote team communication and to address different types of conflicts with solution-oriented strategies.

Moving forward as a team

Communication & Collaboration

From classic to digital skills, this topic cluster covers relevant competencies for a convincing appearance in the workplace. The learning paths awaken your talents to lead presentations and meetings, manage projects across on- or offline channels, and refine a deep understanding of complex digital issues.

Managing everyday work confidently and convincingly

Business Essentials

Leaders will find basic solution strategies for characteristic challenges in leadership positions in the Leadership Essentials topic cluster. The learning paths decode complex leadership topics with practical recommendations for action and support you in shaping your responsible role.

Leading and Developing Employees

Leadership Essentials

New Work, hybrid work, diversity and inclusion. The modern world of work continues to evolve rapidly through a variety of topics. The demands placed on managers are changing at the same pace. The learning paths from the New Leadership topic cluster show how to convince with attitude, help on the way to a future-oriented leadership mindset, and motivate towards a forward-thinking leadership position.

Expanding leadership competencies for the new world of work

New Leadership

Everyday training for your own soft skills. The learning paths in the Grow & Flow topic cluster support you in using needs-oriented work methods to structure your daily routine efficiently. The e-trainings promote self-competencies and encourage optimizing the personal performance curve and reduce stress levels.

Developing self-competencies for the new world of work

Grow & Flow

Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings. 

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challenges by advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Know-how Microlearnings provide expertise on a specific topic in minutes. Focusing on your knowhow therefore provides solutions to your everyday issues. It’s a very efficient way to refresh one’s knowledge.

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearning is a compact e-learning course that takes only a few minutes to complete. The short learning unit is ideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). A microlearning can be combined with appropriate macrolearnings or used as a stand-alone learning product.

Reducing Unconscious Bias and Prejudices - Treating Customers with Appreciation

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