Communication and Interaction skills
"One cannot not communicate" – this famous statement by Paul Watzlawick remains universally valid. Whether in a team meeting, a feedback discussion with a manager, or a conflict discussion with a colleague, communication plays a vital role in our working life. Working with others entails, above all, an open and tolerant attitude, as well as a set of strategies and techniques for successful teamwork.
Categories
Languages
microlearningI Want to Deliver Unpleasant News with Sensitivity
Effectively conveying difficult or painful news to employees requires a combination of empathy, objectivity, and confidence.
microlearningI'm Afraid to Ask Because I Think My Counterpart Doesn't Have Time
It is not a wise approach to refrain from asking questions due to false consideration. This approach may result in misunderstandings and additional work. There's another option!
microlearningMy Counterpart Is Rambling, and I Don't Know How to Interrupt
Interrupting someone who is talkative and tends to speak at length may seem impolite. However, it depends on how you interrupt them. In this microlearning session, we'll share some practical verbal and non-verbal techniques to effectively manage talkative individuals and steer conversations toward a constructive resolution.
microlearningMy Coworker Turns Aggressive in Conflict Situations
In moments of conflict, it's common for one side to feel provoked and respond with (personal) attacks. Here, you will learn how to guide the conversation back to a constructive dialogue.
microlearningEliminating Errors at the Root Sustainably with the Swiss Cheese Model
When a mistake happens, there's often more to it than meets the eye. The Swiss Cheese Model can help systematically examine and analyze the causes of errors.
microlearningI, as a Trainer, Receive Little Response from My Participants
In professional development, trainers often encounter situations where participants appear passive or disinterested. This behavior is generally not intended as a personal affront and can have various reasons. This microlearning course focuses on how to respond to such situations with empathy and openness and how to collaboratively find solutions with the participants.
microlearningI Can't Concentrate on the Conversation, but Don't Want to Seem Rude
Sometimes an important conversation lacks the attention it needs. Find out here how to make your conversation partner feel valued.
microlearningThe Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About It
If you're missing any information, don't be afraid to ask. In fact, if you phrase your request correctly, it has several advantages!
microlearningI Want To Be Firm on Issues While Showing Kindness to Coworkers
If you want to find a good balance between being assertive and empathetic, the best way is to focus on authenticity and appreciation for the other person.
microlearningMy Employees Lack the Time to Make Good Use of E-training Courses
E-training courses offer great potential for businesses. It is important that employees do not see them as an extra obligation in a busy workday, but as an opportunity for professional development.
microlearningI Always Back Down When There Is a Conflict
Do you tend to avoid conflict situations? Learn to enter into conflict confidently with this micro.
microlearningMy Colleague Takes Feedback Personally
If your counterpart feels attacked by feedback, it is important to react quickly and look for ways to improve your company's feedback culture.
microlearningMy Coworker Doesn't Take Feedback Seriously
If the other person doesn't take your feedback seriously, find out why and respond accordingly to improve communication in the future.
microlearningGiving Effective Feedback
You can express your feedback in a constructive and appreciative manner by communicating with “I” statements, making specific suggestions for changes in the future, and giving your feedback as promptly as possible.
microlearningStaying Visible in Your Home Office
Hybrid work often requires more communication about needs, coordination and even work/life boundaries. This micro provides practical tips on how to do this.
microlearningRules of the Game for Hybrid Collaboration
This micro provides practical tips for more effective collaboration based on five basic rules for hybrid teams.
microlearningOvercoming Prejudice
By being aware of your prejudices and questioning them, you will be able to interact with others in a respectful, appreciative, and mindful way.
microlearningSuccessfully Communicating with the Iceberg Model
The iceberg model illustrates that interpersonal communication always takes place on several levels. Be aware of this complexity in order to communicate more successfully!
microlearningRecognizing and Avoiding Biases
Being aware of different biases can help you avoid discrimination and meet people on an equal footing.
microlearningDeflect Verbal Attacks with the 4-I-Method
You're in the middle of a heated discussion, your opponent is verbally attacking you and you don't quite know how to react? This course shows you how to stop unfair interlocutors, de-escalate the attack and maintain the dialogue.
microlearningTracking Down Good Stories
Authentic stories are a powerful way to inspire, entertain and persuade people. Find such stories to captivate your audience.
microlearningCaptivate Listeners with the Hero's Journey
The Hero's Journey is the perfect tool to entertain your audience and convince them about you and your company.
microlearningTelling Compelling Stories with Storytelling
Storytelling is a powerful way to persuade and inspire others. With storytelling, you embed your message in context and make it clear to your counterpart how important your idea is.
microlearningExpressing and Addressing Emotions with the Verbalization Technique
The verbalization technique helps you to treat your counterpart respectfully and appreciatively. With this technique, clarity can be created and misunderstandings can be avoided.
microlearningDeveloping Good Ideas with the Brainstorming Method
Brainstorming is widely used and can be an enjoyable experience. However, the rules of this method are not always implemented correctly. Learn how your team can brainstorm successfully and generate good ideas!
