Establishing a learning culture in the insurance company - for more customer focus

A successful learning culture in an insurance company contributes to providing insurance customers with optimal support in the long term. This e⁠-⁠training shows how managers can promote a positive learning culture through suitable organisational and structural framework conditions and how this is interlinked with the corporate and management culture. Participants learn how they can sustainably improve the quality of further training and thus also the quality of advice through their exemplary learning behaviour and the promotion of employees' personal responsibility.